CRM FAQ

On-Going Support and Maintenance

Maintaining your database means a few things – is it being backed-up on a timely fashion? Is database re-indexing happening to maximize performance? Are you annually archiving old information so your database is more relevant to what is happening now and not what happened 10 years ago.

At CRM Total Solutions, we view ourselves as partners in your business. Your success is our success.   We work quickly and efficiently to resolve your technical issues. We also support your overall CRM eco-system so can support any add-on products as well. This is important as the CRM vendors will not support any integration with add-ons. And all CRM vendor technical support is a “break-fix” support. That means they will provide support if something breaks and needs to be fixed. But they don’t provide support for things like “how to”.

Almost all CRM vendors provide technical support for their products. Depending on the CRM, that support may be dialing an 800# and waiting 20 minutes for someone to answer and then spending an hour or so on the phone as they try to help. CRM Total Solutions provides on-going support for our clients and we pride ourselves in a quick response time for our clients. We also know the software really well so can typically resolve the problem quickly.