Carol Gilliland – Act Salesforce Training

act Salesforce Trainer

Carol Gilliland has held sales and sales management positions for over 25 years. She began her career in advertising sales then consumer products, working for Procter & Gamble, a company that has always been highly regarded in hiring and training the best of the best. As technology became more accessible, she shifted gears into that industry and was a part of making high-tech products more consumer friendly – she was Director of Sales at Logitech followed by VP of Sales & Marketing at Contour Design. She then used this experience to start her own business helping high tech companies take their products to the retail channel. She would assist in channel development, messaging, package development and price modeling.

In order to ensure successful implementations, she developed and honed a practical business process. Carol was the co-author of two books “ACT! 2008 Reference Guide” and “Maximizing Your Sales with Salesforce.com” and has authored several articles for various Contact Management industry newsletters. She has been a Certified ACT! Consultant since 2006 and an ACT! Premier Trainer since 2007. In that role, she works with clients on their sales business process and leverages various sales tools in order to achieve their goals. Carol lives and works in the San Francisco Bay Area.

Personal note from Carol…

I hope the above information helps you understand that I know what I’m doing. I’ve carried a sales “bag” for many years so I can relate to the pressures and needs of your sales organization. At CRM Total Solutions, our primary goal is to help you with your entire business process. Any CRM is just part of that process and needs to be integrated into your entire environment and that’s where we can help.

But who am I and what can you expect from me and my company?

I care deeply about those around me. I believe we are all connected to one another and that we are called to show this in our everyday lives. As part of that calling, I volunteer my time and am active in my church.

I like to have fun and be challenged – I am an avid rock climber and love to tackle the next mountain.

I am trying to do my part in energy consumption – I have solar panels and drive my Vespa whenever possible.

I have a young adult son, who is the light of my life and truly a wonderful young man – I am so very proud of him.

I care about my clients and have been able to develop strong connections and relationships with each of them. I demonstrate this by being highly responsive to their needs and always trying to go the extra mile to meet their goals.

You can expect me the same from me – I leverage state of the art tools to ensure a high level of responsiveness and support. I understand that you are the customer and it is my job to make sure you have what you need to be successful.